The price of spare parts for passenger cars grew by 22% in 2021

At the end of 2021, the purchase price of spare parts for passenger cars grew by 22% in average. Such data was announced live by Danil Solovyov, director and co-founder of the international network of car services FIT SERVICE during the presentation of an analytical report on the car market. Company during 2020-2021 switched to a car acceptance system with a complete rejection of customer parts.

“We saw a shortage of qualified personnel in the market back in 2017-2018 and thought about what would happen in 3-5 years, when our mechanics aged 35-40 years old start looking for work with less physical activity due to age,” says Danil Solovyov . – The pandemic and the outflow of migrant workers from the construction and repair industry also affected the movement of personnel from car services. It was decided to load their workers only with those jobs that are profitable. They changed the oil (imported) - the minimum check - loaded the specialists and refused another client who had been waiting for three days and could bring more income. The company introduced the practice of refusing customer parts in three stages.

At the first stage, an extra charge was applied to services if the client came with his own spare parts; at the second, a complete ban was introduced on imported liquids (oils, etc.). The third stage - a complete rejection of third-party spare parts was introduced three months ago. As a result, fears that the flow of customers will decrease did not come true. At the same time, the revenue per unique customer increased.