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The report in focus

"AUTOSTAT OMNIBUS-2020". Winter Car tires: preferences of car owners (fourth wave)

"AUTOSTAT OMNIBUS-2020". Winter Car tires: preferences of car owners (fourth wave)

Exit date 07.12.2020

Format PDF

Price 3500 eur.

The fourth autumn wave of the project is aimed at identifying consumer preferences in the ...

07 december more info

Analytics

Russian dealers of Ford began sales of updated Mondeo

Ford Mondeo sedan has received a technological upgrade aimed at the safety improving of the car and improving of the intelligent driver assistance systems. People can order updated Ford Mondeo at all official Ford dealers in Russia.

05 julymore info

Infographics

Where the imported cars came from?
  • 29.11.18 Where the imported cars came from?

    According to the analytic agency "AUTOSTAT", for the first 9 months of 2018 the volume of import by legal entities of passenger cars (new and used) to Russia was 173.7 thousand units. Moreover, every third car arrived to us from Japan (57.2 thousand units), and every sixth one came from Germany (27.7 thousand units).

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News

Rating of automobile brands by satisfaction with service in the dealer center (according to car owners)

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The analytic agency "AUTOSTAT" within the preparation of the project "AUTOSTAT OMNIBUS - 2016. New cars: opinions of car owners" conducted an assessment of the satisfaction with the service at the dealer service centers among the brands.

This study was conducted through online and telephone survey in December of 2016, which was attended by more than 3000 car owners of different brands (at least 100 questionnaires for the brand).

According to the results of the study, Lexus has the largest satisfaction index with the service in the dealer center, according to car owners, which received 84.1 points of 100 possible. At the same time, this indicator is based on 10 different criteria, thanks to which the Japanese premium brand has an advantage over its competitors.

In the top three there are two more brands from Japan - Suzuki (80.6 points) and Toyota (80.2 points). Outside of the top, there are Hyundai and Volvo, which have the same results (79.5 points each). Then, by Land Rover (78.5 points), Mercedes-Benz (78.2 points) and BMW (78 points) follow with comparable indicators. TOP-10 by the satisfaction with the service in the dealer center is closed by Mazda (77.6 points) and Audi (77.4 points).


28.04.17 AA "AUTOSTAT"
Source: www.autostat.ru