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The report in focus

"AUTOSTAT OMNIBUS-2022". Summer car tires: preferences of car owners (fourth wave)

"AUTOSTAT OMNIBUS-2022". Summer car tires: preferences of car owners (fourth wave)

Exit date 27.05.2022

Format PDF

Price 3430 eur.

"AUTOSTAT OMNIBUS" is an annual project of the analytical agency "AUTOSTAT", which is a survey of car owners according to a certain methodology and makes it possible to compare assessment indicators over time.

In the spring of 2022 (in addition to the annual autumn wave), the fourth spring wave of the project will be released, which is aimed at identifying consumer preferences in the purchase and operation of summer tires.

27 may more info

Analytics

Russian dealers of Ford began sales of updated Mondeo

Ford Mondeo sedan has received a technological upgrade aimed at the safety improving of the car and improving of the intelligent driver assistance systems. People can order updated Ford Mondeo at all official Ford dealers in Russia.

05 julymore info

Infographics

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News

Independent service stations serve customers better than the official dealers

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A survey, conducted by the analytic agency "AUTOSTAT" in conjunction with the online service Blamper.ru, showed that the level of satisfaction with service in independent service station is higher than at authorized dealers. The average satisfaction score that was set for authorized dealers in a survey of 1,500 respondents was 7.0 on a 10-point scale. At the same time, independent service station received an average rating of 7.7 points.

Customers appreciated most of all in independent service stations the speed of work (8.1). The assessment of the quality of work was slightly below than average (7.6), as well as the technical competence of personnel (7.5). The difference in these criteria with the authorized dealers in amount of 0.5-1 points, of course, in favor of independent service stations.

But concerning the level of satisfaction with the cost of the work, the difference between officials and independent services was even much more. Independent service stations received on this criterion the average assessment in amount of 7.4 points, and the official dealers - only 5.6 during the warranty period and 6.0 in the post-warranty period.

The conclusions suggest themselves. For example, one of the respondents in the open question wrote: "The level of competence of our authorized dealers raises many questions, terms are approximately two times longer, and the price is 1.5-2 times higher than in a small service station next to the house. If there is no guarantee that "like a collar around the neck", I would no longer visit the official dealer after the purchase of the car.

02.09.15 AA "AUTOSTAT"
Source: www.autostat.ru