The report in focus

Automotive market in Russia

Automotive market in Russia

Exit date 23.05.2019

Format PDF

Price 1320 eur.

This is the seventeenth edition of our annual reference book «Automotive market in Russia», covering results of 2018. It contains statistics and analytics on production, sales and vehicle parc in our country.

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Top news

Russia lost 74 automotive dealers for half a year 23.07.19 - 10:49 Russia lost 74 automotive dealers for half a year

According to the monitoring carried out by AUTOSTATanalytic agency, there were 3,376 authorized dealercenters for the passenger car sales and service in ourcountry in the middle of July 2019.


Rating of brands by satisfaction with service (according to car owners’ opinion)

Rating of brands by satisfaction with service.jpg

The analytic agency "AUTOSTAT" within the preparation of the project "AUTOSTAT OMNIBUS - 2017. New cars: the opinions of car owners" conducted a survey of satisfaction with the service at the official dealer service by a number of criteria. This study was conducted through an online and telephone survey in November of 2017, which was attended by more than 3000 car owners of various brands (at least 100 questionnaires for a brand).

According to the results of the research, Toyota and Mazda demonstrate the highest satisfaction index for service among brands in the mass segment, the results of which were 81.2 points out of 100 possible. At the same time, this indicator is based on 10 different criteria, thanks to which Japanese brands have an advantage over competitors. The French Renault (79.9 points) was included into the top three, from which Japanese Suzuki (79.4 points) is behind for a little. The top five is closed by Japanese Subaru (78.9 points).

We add that the brands from Japan occupy a total of seven positions in the TOP-10. In addition to the previously listed, it is still Mitsubishi (77.4), Honda (76.4) and Nissan (76.2). The rest two lines of the rating belong to Hyundai and Volkswagen (78.3 points). It is worth noting that many car owners are satisfied with their cars, so the average satisfaction index for the service by all the presented brands in the study (31 units) was 74.7 points.

Note: the study involved more than 3000 owners of new cars of 2012 – 2017 manufacture year of the most popular brands in the rating of Russian sales.

01.03.18 AA "AUTOSTAT"
Source: www.autostat